Simple Truths of Service
By Ken Blanchard and Barbara Glanz
Book - $14.95
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An persistent true story about a young man with Down Syndrome
who modifies the culture of a grocery store by being imaginative
and giving the customers more than they asked for. Bestselling authors
Ken Blanchard and Barbara Glanz have written a book that any organization
can use to remold its culture around serving the customer. Designed
by Michael McMillan (The Race and Paper Airplane), also available
at www.nightingale.com, this book will become a customer-service
model. This story will captivate your heart and get your creative
juices running on ways to create "customer enthusiasm"
in your organization.
in great while you read something that bypasses the brain and
goes straight to the heart. The Simple Truths of Service is that
book... and then some!"
-Mac Anderson, founder of Simple Truths and Successories
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